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Warranty conditions

1. Purpose and duration

Frager offers a 10-year commercial warranty on its door panels against manufacturing defects, in accordance with the conditions described in this document and the specific documentation for each product.

The warranty begins on the date the panel is invoiced by Frager. Where an accessory, finish, glass or component has specific conditions, those conditions will prevail for that item.

2. Conditions for maintaining the warranty

The warranty assumes that the product has been transported, stored, handled, machined, installed, used and maintained professionally and in accordance with Frager's instructions.

  • The panel must be installed on suitable plastic setting blocks.
  • An effective drainage system must be provided in the bottom profile to prevent water accumulation.
  • The panel must be shimmed diagonally: bottom support on the hinge side and top support on the lock side.
  • No structural modifications, drilling, fixings, repainting or treatments capable of altering the product's behaviour may be carried out without authorisation or technical validation.

Damage arising from the absence or failure of drainage, incorrect installation or incompatible modifications falls outside the warranty where there is a causal link with the issue.

3. Maintenance

For the routine cleaning of Frager panels and surfaces, Frager recommends using lukewarm water and a soft cloth or a non-abrasive sponge.

Aggressive chemical products, scouring pads, abrasive sponges or other products or tools capable of scratching, attacking or altering the surface must not be used.

4. Finishes and paintwork

Slight variations in shade may exist between pieces of the same RAL colour due to the lacquering process. According to Frager's currently published criteria, minor imperfections that are not visible at a distance of 3 metres are considered compatible with quality standards; for outdoor applications, visual assessment of the finish is carried out at 5 metres.

Painting work or modifications carried out by third parties exclude from the warranty any finish defects or damage related to such work.

5. Decorative glass

Decorative glass may show small bubbles or other characteristics inherent to the manufacturing process. Frager considers permanent defects visible at a distance of 2 metres to be claimable, in accordance with its published evaluation criteria.

Accidental breakage of glass is not covered. Where Frager confirms a manufacturing defect in the glass, a replacement will be supplied in accordance with the applicable conditions; costs arising from removal, fitting, travel or third-party work are not included unless expressly agreed.

6. Exclusions

  • Transport damage not attributable to Frager once risk has transferred under the delivery conditions;
  • Knocks, drops, scratches, building works or inadequate storage;
  • Incorrect installation or installation incompatible with the technical instructions;
  • Lack of drainage or accumulation of water;
  • Use of aggressive or abrasive cleaning products;
  • Unauthorised modifications, milling, drilling, repairs or treatments that cause or aggravate the issue;
  • Normal wear, dirt, lack of maintenance or aesthetic variations within the stated tolerances;
  • Accidental breakage of glass.

7. Warranty claim

The claim must be submitted by the professional customer who purchased the product from Frager. To speed up assessment, it should include:

  • Order, invoice or confirmation number;
  • Model, dimensions and configuration of the panel;
  • Approximate date and place of installation;
  • General and close-up photographs;
  • Description of the issue and of the installation conditions;
  • Contact details of the professional responsible for the case.

Frager may request additional information, specific photographs, installation checks, or that the product be made available for inspection.

8. Resolution of covered issues

Once cover has been confirmed, Frager will determine the technically appropriate solution, which may consist of repair, supply of a component, replacement of the panel, or a refund for the affected product, depending on the nature of the defect and the applicable commercial conditions.

Contact

Frager España – Abelas Alexan S.L. · CIF B-15894314

Parque Empresarial, Calle A1 - Parcela B2, 15145 A Laracha, A Coruña, España

+34 981 612 887 · +34 678 275 356 · pedidos@frager.es